Customer Service

Placing Order
Making your shopping experience easy and enjoyable is our top priority. You can buy toys from Trainy Brainy 24/7 online or by calling our toll-free number 1-888-909-9044 between the hours of 8 AM and 8 PM Eastern Standard Time. We guarantee you 100% that whenever you see an "Add to Cart" button, next to a product, the product is present on our warehouse shelves. We currently accept Visa, MasterCard, Discover or American Express for payment. You will have an opportunity to review any part of your order including totals, Ship To and Bill To addresses, and names right before placing the order with Trainy Brainy.
Shipping and Tracking
Once the order is placed, the process of collecting it from the warehouse shelf, packing and shipping it begins! Trainy Brainy proudly ships all orders placed before 1 PM on the same business day. We will be notifying you of your order status once your order was placed and when the tracking number is available for the shipping carrier. We can use UPS, USPS or other carrier for shipping your order.
Returns
Returns or excahnges are expremely simple with Trainy Brainy. Just login into your account and initiate the return or exchnage process. Alternatively, you can call us at 1-888-909-9044 between the hours of 8 AM and 8 PM Eastern Standard Time with any questions or requests regarding exchanging or returning a purchase made from us.
Privacy Policy
We at Trainy Brainy take your privacy very seriously. We really care about keeping all the personal information that Trainy Brainy collects in order to process your order as private and secure. Personal information is information about you that is personally identifiable, such as your name, address, email address, or phone number, and that is not otherwise publicly available.
Updating Account Information
You can login your account with us at any time to check the status of your order(s) and also to place a new order. If you have any questions on your account with us, please contact Trainy Brainy and we will resolve your concerns in a timely manner.